Refund & Return Policy

Overview

At Trafford Peptides, we are committed to providing high-quality research products and reliable customer service. Due to the sensitive nature of research compounds, our refund and return policy is limited to specific situations.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To process your request, you may be required to provide photos of the product and packaging.

Once verified, we will arrange a replacement or refund depending on the situation.

Returns

For safety and quality control reasons, we do not accept returns of opened or used products. Products must remain unopened and in their original condition to be eligible for any return consideration.

Refund Processing

Approved refunds will be processed through the original payment method used during purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable, except in cases where the error was caused by our team, such as incorrect or damaged items.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding refunds, returns, or order issues, please contact our support team through our website.